Customer Service Excellence Specialist

3 days ago


Rawalpindi Cantonment, Pakistan Translation Empire Full time

We are seeking a highly skilled Customer Service Excellence Specialist to join our team at Translation Empire. As a key member of our customer service department, you will be responsible for ensuring the highest standards of service quality and compliance.

About the Role:
  • You will analyze customer interactions to identify areas for improvement and develop strategies to enhance communication and service delivery.
  • Collaborate with cross-functional teams to implement quality initiatives that drive customer satisfaction and loyalty.
  • Evaluate employee performance and provide constructive feedback to support their growth and development.
Key Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field (preferred).
  • Proven experience in call quality monitoring, customer service, or a similar role.
  • Strong analytical skills, attention to detail, and excellent communication and interpersonal skills.


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