
Customer Service Ombudsman
1 week ago
Translation Empire is a leading provider of translation services, dedicated to delivering high-quality language solutions to clients around the world. We are seeking a skilled Complaints Officer to join our team and help us maintain our high standards of customer service.
Main Responsibilities:- Complaint Handling: Handle all new incoming complaints in a timely and professional manner.
- Investigation and Analysis: Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements, and client contractual obligations.
- Documentation and Record Keeping: Ensure complete information capture, investigation notes, and correct paperwork are documented and maintained.
- Outcome Communication: Communicate outcomes to customers and ensure all customer feedback is collated and an intelligent analytical approach is adopted.
- Experience: Minimum of 1 year's experience in a customer service and/or quality/complaints function.
- Skillset: Meticulous eye for detail and ability to prioritise effectively, highly organised with a rigorous problem-solving technique.
- Training and Development: Willingness and ability to undertake training needed to fulfil the changing requirements of the job.
- Teamwork and Communication: Ability to work as part of a team, promote team working, and share ideas.
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Customer Service Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan All Care Assist Full timeThe Customer Service Representative (CSR) is responsible for assisting customers, resolving inquiries, and ensuring a positive experience. Success in this role means providing efficient support, maintaining customer satisfaction, and contributing to the company's service goals.Responsibilities:Respond to customer inquiries via phone, email, or chat in a...
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Customer Service Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a highly skilled and organized Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring that all complaints are acknowledged and addressed in a timely and professional manner.Key Responsibilities:Handle all new incoming complaints via phone,...
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Customer Service Expert
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a talented Customer Support Representative to join our team. As a key member of our customer-facing department, you will be responsible for handling incoming and outgoing calls professionally, identifying customer needs, and providing follow-up support.The ideal candidate will have excellent communication skills,...
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Customer Service Representative
7 days ago
Rawalpindi Cantonment, Pakistan Horizon Pools Full timeAs a leading provider of aquatic facilities, Horizon Pools is committed to delivering exceptional experiences to its customers.The company's team is passionate about creating a welcoming environment that promotes affordable recreation and a healthy lifestyle in Pakistan.We are seeking a highly skilled Sales Officer (Guest Relations) to join our team in...
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Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan The Communitech Full timeJob Overview:We are seeking a highly skilled Customer Service Representative to join our team at The Communitech. As a Client Support Officer, your primary responsibility will be to ensure customer satisfaction by interacting with clients, responding to their queries, and providing relevant information.Key Responsibilities:Maintain accurate client records...
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Customer Service Representative
5 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWelcome to Translation Empire PK:A trusted name in translation and interpretation, we're committed to delivering top-notch service to our clients. As a Customer Support Specialist, you'll be at the forefront of our efforts.Job Description:Answer calls with professionalismAnalyze customer needs and respond accordinglyStay informed about product and service...
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Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan TalentPop App Full timeTalentPop App is seeking a highly skilled E-Commerce Customer Support Associate to provide exceptional customer experiences through various communication channels.Responsibilities:Process orders and refunds efficiently, ensuring timely resolution of customer inquiriesOffer personalized product recommendations to enhance customer satisfactionMaintain accurate...
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Customer Service Representative
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout Translation Empire:We are the UK's leading translation and interpretation company, dedicated to providing exceptional services to our clients. As a Customer Support Representative, you will be at the forefront of delivering outstanding customer experiences.Responsibilities:Manage incoming and outgoing calls with professionalism and courtesyAssess...
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Customer Service Quality Expert
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a detail-oriented Customer Service Quality Expert to join our team at Translation Empire PK. This role involves monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service qualityEvaluate...
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Customer Service Excellence Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are seeking a highly skilled Customer Service Excellence Specialist to join our team at Translation Empire. As a key member of our customer service department, you will be responsible for ensuring the highest standards of service quality and compliance.About the Role:You will analyze customer interactions to identify areas for improvement and develop...
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Airline Customer Service Representative
2 days ago
Rawalpindi Cantonment, Pakistan C&F Systems Full timeJob Description: We are seeking an experienced Airline Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling inbound calls from UK-based customers, providing excellent customer service and resolving queries about flight schedules, fares, and airline policies.You will also process...
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Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeJob DescriptionCompany Overview:Practice Perfect Solutions and Services is a renowned organization in the BPO industry, providing top-notch solutions to clients across the globe.Sales and Support Role:We are seeking dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Key Responsibilities:Handle inbound...
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Customer Service Representative
3 weeks ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timePractice Perfect Communications is a multi-faced organization in the BPO industry of Pakistan. They provide top-notch healthcare, IT, and support solutions to clients across the US.The RoleNoah Communications BPO is looking for dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Position: Call Center Agent...
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Customer Service Insights Analyst
2 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a highly motivated and detail-oriented CUSTOMER SERVICE INSIGHTS ANALYST to join our team at Translation Empire PK.About the RoleThis is a full-time position that will involve analyzing customer interactions and developing insights to inform our business decisions.ResponsibilitiesAnalyze customer interactions, including calls, chats, and...
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Customer Service Operations Lead
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our team at Translation Empire PK. As a key member of our operations department, you will be responsible for leading the complaint handling process, ensuring high-quality customer service, and driving process improvements.ResponsibilitiesComplaint Handling: Lead the team in reviewing and...
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Customer Service Manager Role
3 days ago
Rawalpindi Cantonment, Pakistan Nirvana Group of Companies Full timeAbout UsNirvana Group of Companies is a leading provider of information technology services. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.We are now seeking a highly motivated Team Lead to join our Call Center/Telemarketing team. The successful candidate will be responsible for developing and implementing...
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Customer Service Specialist
1 week ago
Rawalpindi Cantonment, Pakistan TalentPop App Full timeAbout the RoleAs a Technical Customer Advocate with TalentPop App, you will be the friendly face and helpful support that our clients rely on. Your exceptional communication skills and ability to resolve customer issues efficiently will leave a lasting positive impression.This is a remote opportunity where you will work closely with your team to enhance the...
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Customer Service Expert
22 hours ago
Rawalpindi Cantonment, Pakistan MAQS Solutions Pvt Ltd. Full timeRole Summary:We are looking for a skilled Lead Executive to join our team at MAQS Solutions Pvt Ltd. The successful candidate will have prior experience in sales operations, customer care and handling.The role requires excellent communication and interpersonal skills, with the ability to handle clients effectively. Good English communication skills, being...
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Customer Service Standards Expert
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeSenior Quality Assurance RoleVoxnet Communications is seeking a Senior Quality Assurance Specialist to lead our quality assurance team. In this role, you will be responsible for evaluating the performance of sales and customer service representatives and ensuring that they meet industry standards.Key ResponsibilitiesLead quality assurance team.Develop and...
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Customer Service Representative Wanted
7 days ago
Rawalpindi Cantonment, Pakistan Right Row Ltd Full timeCompany Overview:Rights Row Ltd is a leading BPO outsourcing company that offers finance and insurance lead generation services. Our team is looking for a sales executive to join our team on a night shift (8PM-5AM) with 7.5 hours of dialing and a 1 hour meal break.The successful candidate will receive above market salaries, depending on previous experiences,...