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2 weeks ago
We are seeking a skilled Technical Support Specialist to provide on-site technical assistance to our clients. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving complex technical issues.
About the Role- Provide timely and professional on-site technical support to customers
- Install, troubleshoot, and maintain hardware and software systems
- Analyze, diagnose, and resolve technical problems
- Train and educate customers on software and hardware systems
- Collaborate with colleagues to improve processes and resolve complex issues
- Bachelor's degree in information technology or related field
- At least 2 years of experience in information technology and services
- Excellent communication and customer service skills
- Ability to analyze and solve complex technical problems
- Familiarity with hardware and software systems, including Microsoft Office Suite, Windows operating system, and networking concepts
- Knowledge of remote access software and tools for troubleshooting
- Ability to travel to client sites as needed
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- The chance to work with a diverse range of customers
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