
IT Support Expert
2 days ago
**Job Requirements:**
To succeed in this role, you will need to have a strong foundation in network and system administration. You will be working as part of a global team, providing support to customers across the world.
Main Tasks:
- Analyze and resolve customer issues through email, phone, and remote support sessions.
- Configure, test, and troubleshoot network configurations.
- Collaborate with major networking vendor equipment including CISCO, Ubiquiti, Ribbon, and others.
- Monitor and track all services and tools such as Zabbix, Netbox, and others.
- Develop and maintain network documentation/diagrams for network implementations.
- Deploy, configure, and troubleshoot VOIP phones and related services.
- Manage, administer, and troubleshoot CISCO Catalyst switches and ISR appliances systems.
- Work with virtualization technologies i.e., VMWare, Citrix, and Hyper-V.
- Configure and manage Active Directories and server roles.
- Set up and maintain Google Workspace, Exchange, IIS, SharePoint, Print Servers, and SQL.
- Maintain client software and servers up to date.
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