Customer Success Coordinator

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Customer Onboarding Specialist

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The role of the Customer Onboarding Specialist is a critical component of our customer success strategy. The successful candidate will be responsible for managing the onboarding process for retail customers, ensuring a seamless and efficient experience.

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This includes:

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  • Data Analysis: Managing data analysis to ensure accurate and timely delivery of customer solutions.">
  • Migration and Adoption: Overseeing the migration and adoption of Brandbank and Etilize solutions to meet customer needs.">
  • Customer Experience: Ensuring high levels of customer satisfaction through effective monitoring and improvement of customer service processes.">
  • Performance Metrics: Adhering to key performance indicators (KPIs) to measure effectiveness and efficiency.">
  • Training and Development: Collaborating with teams to identify knowledge gaps and opportunities for development.">
  • Cross-Department Collaboration: Working closely with other departments to ensure a seamless customer onboarding experience.">
  • Voice of the Customer: Collecting customer feedback to inform solution improvements and product development.">

About This Role

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We are seeking a highly motivated and experienced individual who can drive business growth through effective customer onboarding. The ideal candidate will possess excellent communication and leadership skills, as well as the ability to deliver quickly in a fast-paced environment.

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Requirements

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To succeed in this role, you will need:

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  • Minimum 3 years' experience in client-facing roles">
  • Client-driven attitude and strong experience in working in B2B customer-facing roles">
  • Ability to deliver quickly in a fast-paced environment">
  • Excellent communication and leadership skills">
  • Strong problem-solving abilities">

Benefits

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We offer a range of benefits to support your career development and well-being. These include:

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  • Flexible working environment">
  • Volunteer time off">
  • LinkedIn Learning">
  • Employee-Assistance-Program (EAP)">

About Us

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We are a leading consumer intelligence company, delivering comprehensive consumer insights to businesses worldwide. Our mission is to empower clients to make informed decisions through data-driven solutions.

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Job Type

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Full-time

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Location

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Karachi Division, Sindh, Pakistan

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Seniority Level

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Mid-Senior level

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Industries

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Market Research



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