Customer Success Trainer
7 hours ago
About Glow
At Glow, we believe that insurance should be simple, intuitive, and accessible to everyone. Our digital platform makes it possible for small business owners to get the right coverage for their needs, without breaking the bank.
The Challenge:
As a Sales Enablement Trainer, you'll be tasked with equipping our sales team with the skills and knowledge needed to succeed in the SaaS environment. This requires creativity, innovative thinking, and a deep understanding of the sales process.
Key Responsibilities:
- Training Development & Delivery: Design and deliver comprehensive training programs that meet the needs of our SaaS sales team, including onboarding, continuous education, product knowledge, and sales skills training.
- Sales Playbook Creation: Develop and maintain a sales playbook that includes best practices, objection handling, value propositions, and effective communication strategies to enhance the sales process.
- Coaching & Feedback: Provide coaching and feedback to sales representatives, focusing on skill improvement, performance feedback, and ongoing development to drive individual and team success.
- Content Management: Manage sales enablement content, including training materials, guides, and presentations, ensuring all resources are up-to-date and easily accessible.
- Performance Measurement: Monitor the effectiveness of training programs through feedback, assessments, and performance metrics. Continuously refine training strategies based on data and feedback.
- Collaboration: Collaborate with sales leadership, marketing, and product teams to align training content with current product offerings, sales strategies, and market trends.
- Sales Tools Proficiency: Train the sales team on using CRM systems, sales engagement tools, and other technologies that improve productivity and performance.
Requirements:
- Experience: 3+ years of experience in sales enablement, training, or sales coaching within a SaaS company. Proven track record of designing and delivering impactful sales training programs.
- Sales Acumen: Deep understanding of the SaaS sales process, including prospecting, qualifying, and closing techniques. Ability to translate sales strategies into actionable training content.
- Communication Skills: Exceptional presentation, facilitation, and communication skills, with the ability to engage and motivate sales professionals at all levels.
- Analytical Mindset: Strong analytical skills with the ability to measure training effectiveness and make data-driven improvements. Proficiency in using CRM tools and sales performance analytics.
- Problem-Solving: A proactive, self-starter with a passion for continuous improvement and the ability to adapt to changing business needs in a fast-paced environment.
- Leadership: Ability to influence and drive change within the sales organization. Experience in working with cross-functional teams and senior leadership.
- Education: Bachelor's degree in Business, Marketing, Education, or a related field is preferred.
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