Call Center Operations Lead

12 hours ago


Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time
Job Overview:

Next Age Technologies Pvt. Ltd. is seeking an experienced Team Leader - Customer Experience to manage its Lahore Call Centre. As a key member of the management team, you will be responsible for leading a team of customer service representatives and driving business growth through excellent customer service.

Key Responsibilities:
  1. Forecast volumes of calls and manpower requirements.
  2. Maintain call distribution system by configuring the telephone to automatically distribute calls uniformly among customer service representatives.
  3. Make necessary changes in staffing based on the day of the week, sales promotions, other anticipated events, and data.
  4. Monitor productivity of customer service representatives and generate reports.

Requirements:

Applicants must have a minimum of 1 year experience as a Team Lead in an outbound call centre. Excellent leadership and communication skills are essential, with the ability to analyze data and make informed decisions.



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