Product Support Lead

1 week ago


Lahore, Punjab, Pakistan Programmers Force Full time
Programmers ForceAbout the Role

We are seeking a skilled Product Support Lead to oversee our global support team for cutting-edge SaaS-based FinTech products. As a key member of our organization, you will be responsible for defining and executing customer-centric support strategies, ensuring world-class customer experience, and driving continuous improvement in our support processes.

The ideal candidate will have extensive experience in product support and customer success, with a proven track record of leading high-performing teams, implementing automation, and optimizing workflows. They will possess excellent communication skills, with the ability to manage C-level stakeholders and enterprise clients.



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