Senior Customer Service Operations Manager

1 week ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 900,000 - 1,200,000

Job Title: Senior Customer Service Operations Manager

The successful candidate will lead our customer service operations team, responsible for delivering exceptional customer experiences through efficient call handling and resolution.

Key Responsibilities:

  • Develop and implement effective call distribution strategies to ensure seamless customer interactions.
  • Collaborate with team members to identify areas for process improvement and implement changes that enhance customer satisfaction.
  • Monitor and analyze key performance indicators (KPIs) to inform strategic decision-making and drive business growth.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Partner with cross-functional teams to resolve complex customer issues and ensure timely issue resolution.

Requirements:

  • 3+ years of experience in a customer-facing role, preferably in a management or leadership capacity.
  • Proven track record of improving customer satisfaction and loyalty.
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters collaboration and innovation.
  • Opportunities for career growth and advancement within the company.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.

  • Customer Service Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeLeadership Full time 1,200,000 - 1,800,000

    Job OverviewThe Call Center Team Lead/Sales & Marketing Specialist oversees a team of 40 agents managing inbound and outbound call operations.Key responsibilities include driving business results, developing strong leadership skills, and fostering sales and marketing expertise.Lead a team of customer service representativesDevelop and implement sales...

  • Store Manager Position

    1 week ago

    Lahore, Punjab, Pakistan beBeestore manager Full time $4,500 - $6,000

    Job TitleStore Manager PositionDescriptionWe are seeking an experienced and skilled individual to fill the role of Store Manager. The successful candidate will be responsible for overseeing the daily operations of our store, ensuring that all tasks are completed efficiently and effectively.ResponsibilitiesMaintaining stock levels and managing inventory...

  • Senior Customer Service Operations Manager

    1 week ago

    Lahore, Punjab, Pakistan beBeeResponsibilities Full time 600,000 - 800,000

    Job Overview">">This is a shift-based position, involving work on holidays and compensation based on business needs.">Key Responsibilities">">Manage call volume; the team leader will ensure inbound calls are handled effectively according to business requirements.">Essential Skills and Qualifications">">Leadership and Team Management: The successful candidate...

  • Customer Service Representative

    3 weeks ago

    Lahore, Punjab, Pakistan RepMeUp Full time

    Direct message the job poster from RepMeUpProject Manager @ RepMeUp | Strategic Planning, Operational ManagementWe are looking for an Admin & Customer Support Specialist to manage administrative tasks, including email and phone correspondence, website and product updates (WordPress)Key Responsibilities:Responding to emails professionally and...

  • Senior Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeOperations Full time 800,000 - 1,200,000

    Job DescriptionWe are seeking a highly skilled Senior Operations Manager to lead our team of customer service representatives. The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and guide their team members to achieve exceptional results.Lead a team of customer service representatives on inbound and...

  • Customer Service

    4 weeks ago

    Lahore, Punjab, Pakistan Officium Solutions LLC Full time

    18 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Officium Solutions PVT LTD is a leading provider of Business Process Outsourcing services, dedicated to optimizing business efficiency through strategic outsourcing. Focusing on enhancing customer experiences and streamlining operations, we help...

  • Manager It Customer Services

    4 weeks ago

    Lahore, Punjab, Pakistan Excellcomm Full time

    The ideal candidate should hold a Bachelor/Master's degree preferably in Computer Sciences. Have a minimum of 4-5 years of experience in Customer Services, preferably in a technical environment. Experience in IT Service Management will be preferred.Should have experience in technical project management and hands-on experience with network, systems,...

  • Customer Services Manager

    4 weeks ago

    Lahore, Punjab, Pakistan 1st Movers Ltd Full time

    Degree level education (preferably business degree but not essential)To maintain day to day operations of the business while taking customer calls and liaising with colleagues in the UK to ensure smooth execution of the move and achieve high customer satisfaction.About 1st Movers Ltd (UK)1st Movers is an Edinburgh based Removal Company (moving companies are...

  • Senior Customer Service Representative-LHR

    3 weeks ago

    Lahore, Punjab, Pakistan Royal Solar Energy Pvt Ltd Full time

    Senior Customer Service Representative-LHRSenior Customer Service Representative-LHR1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Description:We are seeking an experienced and proactive **Senior Customer Service Representative** to join our team at our DHA Phase 8, Lahore office. The ideal...

  • Customer Service Rep

    3 weeks ago

    Lahore, Punjab, Pakistan Everything Full time

    Customer Service Rep / Limo Dispatcher Jobs in Lahore, PakistanJob Description:Dispatch Solutions Inc., a leading provider of innovative information services in Lahore, is seeking fresh graduates for the position of On Rotation Customer Service Rep/Limo Dispatcher. Join our dynamic team to help streamline operations and enhance customer experience in the...