Guest Experience Coordinator

4 days ago


Lahore, Punjab, Pakistan beBeeGuest Full time 800,000 - 1,200,000

We are seeking a key professional to deliver exceptional guest experiences. This role involves ensuring seamless, high-class service and providing strategic direction for continuous improvement.

Responsibilities:
  • Analyse customer feedback and provide insights for enhancements
  • Respond to guests' needs and anticipate their requirements
  • Actively listen and resolve complaints efficiently
  • Promote all amenities and programmes offered
  • Direct and manage the guest relations team to ensure adherence to standards
Requirements:
  • Proven working experience in guest relations management
  • Working experience in hospitality
  • Adequate knowledge of personalised services principles and processes
  • Experience with needs assessment techniques, quality standards, and satisfaction evaluation techniques
  • Familiarity with industry trends
  • Proficiency in English, multilingualism an asset

The ideal candidate will possess excellent communication skills, be proactive and results-driven.



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