
Guest Experience Ambassador
5 days ago
As a Customer Service Representative, you will be responsible for delivering exceptional guest experiences through personalized service and seamless interactions.
Key Responsibilities- Provide warm welcomes and efficient check-in/check-out processes to ensure guests feel valued and appreciated.
- Maintain positive relationships with guests by addressing queries, complaints, and special requests in a prompt and professional manner.
- Collaborate with various departments to ensure guest requirements are met and exceeded.
- Offer expert knowledge on services, amenities, and local attractions to enhance the guest experience.
- Manage guest bookings, reservations, and apartment allocations with precision and attention to detail.
- Review guest feedback and prepare insightful reports on guest satisfaction.
- Maintain a clean and welcoming lobby and reception area at all times.
- Assist VIP guests and corporate clients with customized arrangements.
- Update and maintain accurate guest records and preferences for future visits.
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- 1–3 years of experience in customer-facing roles, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Fluency in English and additional languages an asset.
- Customer-centric with strong problem-solving abilities.
- Proficiency in MS Office and hotel management systems.
- Presentation-ready with a well-groomed, professional appearance.
Job Type: Full-time
Work Location: In person
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