Guest Experience Ambassador

5 days ago


Lahore, Punjab, Pakistan beBeeHospitality Full time 600,000 - 1,200,000
Job Summary

As a Customer Service Representative, you will be responsible for delivering exceptional guest experiences through personalized service and seamless interactions.

Key Responsibilities
  • Provide warm welcomes and efficient check-in/check-out processes to ensure guests feel valued and appreciated.
  • Maintain positive relationships with guests by addressing queries, complaints, and special requests in a prompt and professional manner.
  • Collaborate with various departments to ensure guest requirements are met and exceeded.
  • Offer expert knowledge on services, amenities, and local attractions to enhance the guest experience.
  • Manage guest bookings, reservations, and apartment allocations with precision and attention to detail.
  • Review guest feedback and prepare insightful reports on guest satisfaction.
  • Maintain a clean and welcoming lobby and reception area at all times.
  • Assist VIP guests and corporate clients with customized arrangements.
  • Update and maintain accurate guest records and preferences for future visits.
Qualifications & Skills
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • 1–3 years of experience in customer-facing roles, preferably in hospitality.
  • Excellent communication and interpersonal skills.
  • Fluency in English and additional languages an asset.
  • Customer-centric with strong problem-solving abilities.
  • Proficiency in MS Office and hotel management systems.
  • Presentation-ready with a well-groomed, professional appearance.

Job Type: Full-time

Work Location: In person



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