Customer Support Specialist

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Effective customer service is critical to a company's success. As a Customer Service Executive, you will play a vital role in ensuring that our clients receive timely and accurate responses to their inquiries. Your primary responsibility will be to manage client interactions, addressing any issues or concerns they may have.

Key Responsibilities
  • Respond promptly to customer inquiries via various communication channels.
  • Maintain strong relationships with existing and potential customers by providing exceptional support and service.
  • Resolve customer complaints or concerns in a professional and timely manner, always striving for 100% customer satisfaction.
  • Track order status and proactively inform customers of any delays or issues, keeping them informed at every stage.
  • Generate and share order confirmation, shipping details, invoices, and relevant documentation with customers as required.
  • Assist the sales team with quotations, follow-ups, and post-sales support, helping to drive business growth.
  • Maintain accurate and up-to-date customer records and sales data within our CRM system.
  • Provide administrative support related to sales activities, including data entry, report generation, and record keeping.
  • Facilitate warranty claims, product returns, or replacements as per company policy, ensuring seamless customer experience.
  • Collaborate with internal teams to address product-related issues or complaints, ensuring effective resolution and customer satisfaction.
  • Communicate customer feedback and market trends to the sales and product teams, enabling data-driven decision-making.

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