Customer Service Manager

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time 1,800,000 - 2,500,000
Job Description

The hospital offers a wide range of medical services to its patients, making it a one-stop-shop for all healthcare needs. The organization has a network of hospitals and medical centers across the country, providing access to quality healthcare services.

In addition to its medical services, the hospital also provides patient welfare programs to support those in financial need. This commitment to social responsibility is reflected in the hospital's accreditation by the Joint Commission International (JCI) as an Academic Medical Centre.

The role requires strong operational and people management skills, with the ability to multi-task and work effectively in a team environment. A bachelor's or master's degree from a recognized institution is required, along with at least 3-4 years of contact center experience and 1-2 years of management experience.

Required Skills and Qualifications
  • Bachelor's or master's degree from a recognized institution
  • Minimum 3-4 years of Contact Centre/Call Center experience including 1-2 years management experience as Team Leader or Supervisor.
  • Excellent operational and people management skills
  • Exceptional customer service skills
  • Excellent written and verbal communication skills in English and Urdu
  • Strong presentation, interpersonal and active listening skills
  • Sound knowledge of the Contact Centre technicalities, key performance indicators (KPIs) and Performance Management & Monitoring tools
  • Proficient with various software programs including but not limited to Telephony, CRMs, MS Office etc.
Benefits

This role offers the opportunity to work in a dynamic and fast-paced environment, with opportunities for career growth and development. The successful candidate will be responsible for managing high customer satisfaction through quality services and timely responses.

Others

A comprehensive employment reference check will be conducted.

  • Manager Customer Services

    3 weeks ago

    Karachi, Sindh, Pakistan Coats Full time

    Get AI-powered advice on this job and more exclusive features.Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data...

  • Customer Services Manager

    3 days ago

    Karachi, Sindh, Pakistan Tnt Pakistan Full time

    Role: To implement the Customer Service strategies locally in order to increase profitability through the continuous improvement of customer satisfaction by the provision of accurate and timely internal and external communication before, during, and after the use of TNT services.Job SpecificationSkills: The incumbent must have dynamic, result-oriented,...

  • Customer Services

    3 weeks ago

    Karachi, Sindh, Pakistan Eminent4U Private Limited Full time

    Customer Services (Retention) SpecialistWhat is a Customer Services Specialist?As a Customer Retention Specialist, your mission is to engage with customers at the brink of cancelling their policies or considering renewal. Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions.Responsibilities of...

  • Customer Service Strategy Manager

    3 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Service Strategy ManagerJob Summary:We are seeking a dynamic and result-oriented individual to implement customer service strategies locally, focusing on improving profitability through enhanced customer satisfaction. The ideal candidate will have excellent interpersonal skills and experience in managing customer relationships.The incumbent will...

  • Digital and Customer Services Manager

    3 days ago

    Karachi, Sindh, Pakistan Coats Full time

    Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.Trusted by the world's leading companies to...

  • Assistant Manager Customer Services

    3 weeks ago

    Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

    Assistant Manager Customer Services R&I Electrical Appliances, Pakistan As an Assistant Manager in Customer Services, you will be responsible for:Resolving Service Centre / Customer QueriesArranging spare parts / tools for SVCVerifying and approving product sale return notesPreparing CSD staff incentives and verifying incentives of SVC staffConducting...

  • Customer Service

    2 weeks ago

    Karachi, Sindh, Pakistan Ideas Private Limited Full time

    Proactive MessagingTitleCustomer Service - WhatsappApply beforeJul 07, 2025CityKarachiResponsibilitiesEngage customers by sending updates, reminders, and personalized offers through WhatsApp.Keep customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.Cold CallingReach out to customers who...

  • Customer Service

    2 weeks ago

    Karachi, Sindh, Pakistan People Full time

    About the job: Customer Service & Logistics Officer - KHIJob Description:Evaluate routing, load management, and ensure tracking of delivery vehicles.Collaborate with 3PL service providers for effective daily operations and conduct periodic meetings to resolve operational issues.Monitor the overall inventory control system and schedule daily & weekly...

  • Customer Services Lead

    6 days ago

    Karachi, Sindh, Pakistan HRSI Full time

    Graduation, preferably business and / or supply chainWe are looking for Customer Services Lead for our chemical industry client based in Karachi.Requirements:Graduation, preferably business and / or supply chain.4 to 5 years of relevant experience.Experience in customer service, supply chain, sales, controlling and in managing a team of about 8 CSOs for at...

  • Customer Service Representatives

    7 days ago

    Karachi, Sindh, Pakistan MCS Digitizing Full time

    Job DescriptionWe're on the lookout for dedicated individuals to join our dynamic Customer Care team If you have previous experience in handling customer complaints and thrive in providing exceptional service, we want YOUJob SpecificationPrevious experience in customer care, specifically in managing and resolving customer complaints.Unwavering commitment to...