Successful Client Relations Manager

3 days ago


Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time 800,000 - 1,500,000

We are seeking a dynamic and results-driven Customer Success Manager to own the success of our university clients from onboarding through renewal. This is an exceptional opportunity for an experienced professional who can drive business growth, build strong relationships, and deliver outstanding customer service.

Key Responsibilities:
  • Client Onboarding & Implementation:
    • Lead onboarding and implementation for all new university clients
    • Create and manage customized launch plans and timelines
    • Train career services staff, faculty, and administrators on how to use TechSea effectively
    • Host 'go-live' events and ensure smooth platform rollout on campus
  • Client Success & Support:
    • Serve as the main point of contact for client questions and support
    • Conduct monthly check-in meetings with each client to ensure success
    • Provide email and on-demand support as needed
    • Host bi-weekly training & Q&A webinars for all partners
    • Monitor platform usage and engagement, proactively identifying risks and opportunities
  • Renewals & Account Growth:
    • Own the renewal process and timelines
    • Identify upsell and cross-sell opportunities through client relationships
    • Collaborate with Sales on renewal strategy and execution
  • Internal Collaboration:
    • Work with Sales to ensure a smooth hand-off post-sale
    • Partner with Marketing to share client success stories and promote engagement
    • Work with Product & Operations to relay client feedback and inform product improvements
    • Maintain internal documentation and CRM updates to ensure visibility across the team


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