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Quality Assurance Analyst For Insurance Company

2 weeks ago

Rawalpindi Cantonment, Pakistan Voxnet Communications Full time
Quality Assurance Specialist Role

We are seeking an experienced Quality Assurance Specialist to join our team at Voxnet Communications.

The ideal candidate will have a strong background in call center operations, particularly in the auto insurance industry, and excellent communication skills.

The key responsibilities of this role include reviewing customer interactions, providing detailed feedback, and ensuring high-quality service delivery.

Key Responsibilities:

  1. Record Review and Feedback: Listen to recordings of customer calls and provide thorough feedback to ensure high-quality interactions.
  2. Call Center Experience: Minimum 1 year of experience in a call center environment, preferably in the auto insurance industry.
  3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  4. Self-Motivation and Target-Oriented: Self-motivated and target-oriented individual who can work independently to achieve assigned goals.
  5. US Market Knowledge: Basic knowledge of the US market and call center industry to ensure effective service delivery.
  6. Night Shift Availability: Willingness to work night shifts as required.

About Voxnet Communications:

Voxnet Communications is a leading provider of innovative solutions in the IT and services sector.