Quality Assurance and Complaints Officer

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

About the PositionWe are seeking a skilled Complaints Manager to lead our complaint handling process, drive process improvements, and provide exceptional customer service.ResponsibilitiesComplaint Handling: Lead the team in reviewing and resolving complaints, providing advice on process improvements, and maintaining accurate records.Team Management: Oversee...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes.Maintaining data and generating reports on trends.Working to and achieving SLAs and KPIs in line with the specific customer contract.Root cause and trend analysis to reduce complaints by identifying key areas...

Get AI-powered advice on this job and more exclusive features.Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and...

Job Summary:We are seeking a skilled Complaints Officer to join our team at Translation Empire. The successful candidate will be responsible for ensuring that customer complaints are handled efficiently and effectively.Main Responsibilities:Acknowledge and Respond: Ensure all customer complaints are acknowledged and customers are kept informed throughout the...

We are looking for a skilled Complaint Resolution Coordinator to join our team at Translation Empire PK. In this role, you will be responsible for handling all aspects of complaints from initial acknowledgement to resolution.Responsibilities:Manage all complaints received by the company.Collaborate with internal teams to resolve complaints efficiently.Ensure...

Job DescriptionThis is a key leadership role within Translation Empire PK, responsible for overseeing the complaint handling process to ensure high-quality customer service. The Complaints Manager will lead a team in reviewing ongoing cases, providing advice on process improvements, and maintaining data to generate insightful reports.Key ResponsibilitiesCase...

At Moonlabor, we are seeking a skilled Quality Assurance Specialist to oversee the quality of our products and services. This role is responsible for developing quality standards, conducting tests, and identifying issues in production.The ideal candidate will have proven work experience as a Quality Assurance Associate or similar role, with a working...

Quality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...

Role OverviewWe are seeking a highly skilled and experienced Complaints Manager to join our team at Translation Empire PK. In this role, you will be responsible for leading a team of complaint handlers, analyzing data to identify trends and areas for improvement, and developing strategies to minimize complaint handling time.The successful candidate will have...

We are seeking a highly detail-oriented and organized QUALITY ASSURANCE AND PROCESS IMPROVEMENT LEAD to join our team at Translation Empire PK.About the RoleThis is a full-time position that will involve leading quality assurance efforts and implementing process improvements across our organization.ResponsibilitiesLead quality assurance efforts to ensure...

Quality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...

Job OverviewVoxnet Communications seeks a highly skilled Quality Assurance Specialist to evaluate the performance of sales and customer service representatives. As a quality assurance representative, you will ensure compliance with company and industry standards.Key ResponsibilitiesEvaluate call center representatives' performance using call monitoring...

We are seeking a Quality Assurance Specialist to join our team at Translation Empire PK. In this role, you will lead the development, implementation, and maintenance of Integrated Management Systems (IMS) compliant with ISO 9001, ISO 22301, ISO 14001, and ISO 45001 standards.">Lead IMS development, implementation, and maintenanceEnsure quality, business...

About the RoleWe are looking for a highly skilled Quality Assurance Lead to oversee the development and implementation of our Integrated Management Systems. As a key member of our team, you will be responsible for ensuring that our organization meets the highest standards of quality, business continuity, environmental, and health and safety.Main...

Auto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...

Job Title: Auto Insurance Quality Assurance SpecialistWe are seeking a dedicated Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for listening to recordings of auto insurance calls and providing detailed feedback based on the conversations.The ideal candidate will have previous call center...

About the OpportunityWe are seeking a highly experienced Quality Assurance Director to lead our quality management initiatives at Translation Empire PK. As a key member of our team, you will be responsible for developing and refining policies, procedures, and guidelines aligned with ISO 9001, 22301, 14001, and 45001 standards.Your primary focus will be on...

Quality Assurance Professional - Call Monitoring is an exciting opportunity to join our team at Translation Empire. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of our customer service operations.About the Role:You will evaluate customer interactions based on accuracy, communication skills, and compliance with...