SMB Account Manager

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth through the development and maintenance of strong relationships with our clients. Your expertise will ensure the successful implementation, adoption, and ongoing utilization of our cloud services, delivering exceptional value to our clients.

  • Serve as the primary point of contact for assigned clients, fostering open communication and building trust.
  • Collaborate with internal teams to onboard new clients, ensuring a smooth transition and aligned expectations.
  • Develop and execute customized customer success plans to drive product adoption and enhance client satisfaction.
Requirements
  • Bachelor's degree in Business Administration, Computer Science, or a related field.
  • Proven experience of 3 years as a Customer Success Manager or similar role within a managed service provider or cloud technology company.
  • Strong understanding of cloud services, particularly AWS, and experience working with SMBs, enterprises, and public sector organizations.

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