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13 hours ago
Technical Support Professional
Job Description:- Provide technical assistance and support to clients, ensuring prompt resolution of technical issues.
The ideal candidate will have excellent problem-solving skills, a strong passion for customer service, and a solid understanding of hardware and software troubleshooting.
Responsibilities:- Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
- Install, configure, and maintain new computer hardware, operating systems, and software applications.
- Document IT processes and procedures.
- Ensure high standards of customer service and clear communication with users.
- Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
- Monitor and maintain the health and performance of IT systems
- Research and stay updated on emerging technologies
- Bachelor's degree in computer science, Information Technology, or related field
- Minimum 1 - 2 years of experience in Technical Support
- Strong knowledge of computer systems and technologies
- Experience with troubleshooting hardware and software issues
- Capable of creating a root cause analysis on issues
- Excellent and effective customer service and communication skills
- Experience as an IT support in a call center or similar environment
- Ability to prioritize and manage multiple tasks
- Capable of task management and customer handling
- Available to work onsite and remotely.
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