Communication Centre Manager

21 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly skilled Call Centre Manager to oversee the daily activities of our Offshore Call Centre in Karachi.

  1. Key responsibilities include recruiting and setting up the facility, sourcing equipment, and implementing effective call centre strategies and operations.
  2. The successful candidate will manage incoming calls, chats, and emails, resolving customer queries, requests, orders, and complaints efficiently.
  3. This position demands strong analytical skills to assess needs, evaluate performance, and conduct cost-benefit analyses.
  4. The Call Centre Manager ensures accurate updates and recordings of relevant communications and data.
  5. Clients will be advised on available products and services through effective communication.
  6. Random calls will be monitored to enhance quality, reduce errors, and track sales performance.
  7. The role also involves reviewing staff performance, identifying training needs, and planning training sessions.
  8. Statistics for rating agents and centre performance will be recorded and reported regularly.
  9. Complex customer complaints or enquiries will be handled by the manager.
  10. Shift patterns and staff numbers will be organized to meet demand.

Salary: PKR 100,000 + incentives
Job schedule (PST): 10am to 07:00pm



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