
Communication Centre Manager
21 hours ago
We are seeking a highly skilled Call Centre Manager to oversee the daily activities of our Offshore Call Centre in Karachi.
- Key responsibilities include recruiting and setting up the facility, sourcing equipment, and implementing effective call centre strategies and operations.
- The successful candidate will manage incoming calls, chats, and emails, resolving customer queries, requests, orders, and complaints efficiently.
- This position demands strong analytical skills to assess needs, evaluate performance, and conduct cost-benefit analyses.
- The Call Centre Manager ensures accurate updates and recordings of relevant communications and data.
- Clients will be advised on available products and services through effective communication.
- Random calls will be monitored to enhance quality, reduce errors, and track sales performance.
- The role also involves reviewing staff performance, identifying training needs, and planning training sessions.
- Statistics for rating agents and centre performance will be recorded and reported regularly.
- Complex customer complaints or enquiries will be handled by the manager.
- Shift patterns and staff numbers will be organized to meet demand.
Salary: PKR 100,000 + incentives
Job schedule (PST): 10am to 07:00pm
-
Call Centre Operations Manager
21 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeThe role of a Call Centre Manager involves overseeing the daily operations of an inbound and outbound call centre in Karachi.Key responsibilities include managing the recruitment process, setting up the facility, sourcing equipment, and applying effective call centre strategies and operations.The successful candidate will be responsible for receiving calls,...
-
Contact Centre Director
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeContact Centre LeadershipWe are seeking a highly experienced and results-driven individual to join our contact centre team as a Contact Centre Director. The successful candidate will be responsible for leading the contact centre team, including developing strategies to improve customer satisfaction, managing budgets, and leading performance management...
-
Inbound/Outbound Call Centre Manager
21 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeThe ideal candidate for this role should have excellent leadership and communication skills to effectively manage a team in our Offshore Call Centre in Karachi.Responsibilities include recruiting and setting up the facility, sourcing equipment, and implementing effective call centre strategies and operations.The successful candidate will manage incoming...
-
Contact Centre Supervisor
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob SummaryDubai-based Car Leasing firm is seeking a skilled Call Centre Manager for their Offshore Call Centre in Karachi. As a key member of the team, you will be responsible for overseeing the daily operations of the call centre, ensuring efficient and effective service delivery to customers and clients.Key ResponsibilitiesManage the setup and running of...
-
Call Centre Operations Manager
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob DescriptionThe successful candidate will have experience in managing call centre operations, with a strong focus on customer satisfaction and service delivery. Key responsibilities will include:Key ResponsibilitiesRecruitment and training of staff.Handling customer inquiries and complaints.Monitoring and tracking operations and sales...
-
Security Operations Centre Manager
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeSOC Manager Role OverviewWe are seeking a highly skilled SOC Manager to oversee our Security Operations Centre, ensuring the highest level of security for our clients. The ideal candidate will have a strong technical knowledge and expertise in security technologies, with excellent communication and leadership skills.Key Responsibilities:Manage and oversee...
-
Business Development Manager
4 weeks ago
Karachi, Sindh, Pakistan Design Centre Pakistan Full time- Individual will be required to deal with high-end business professionals, therefore required to make Sales Presentations with the goal of establishing clientele for the Design Centre Portal.- Will be required to work in the field as well as from the office.- Should be able and willing to set up appointments and visit potential clients.- Individual will be...
-
Education Centre Director
21 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob SummaryThe Centre Manager will oversee the Education Team and Facilities Administrator to ensure the overall success of daily operations.
-
Medical Centre Operations Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Title: Medical Centre Operations SpecialistWe are seeking an experienced healthcare professional to manage the day-to-day operations at our medical centre.Main Responsibilities:Ensure compliance with established roles, responsibilities, functions, and procedures in managing medical centre operations.Oversee attendance and punctuality of doctors and...
-
Leadership Role
6 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are looking for an experienced leader to manage our call centre facility. The ideal candidate will possess excellent communication skills and experience in team management.Responsibilities will include daily operations management, shift pattern organisation, and weekly/monthly reporting.