Service Desk Associate

7 days ago


Lahore, Punjab, Pakistan IRG Global Full time

Key Responsibilities

  • Answer inbound calls from customers in a professional and courteous manner.
  • Listen actively to customers' concerns, inquiries, and feedback.
  • Provide accurate and timely information about products, services, policies, and procedures.
  • Resolve customer issues, complaints, and escalations effectively and efficiently.
  • Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
  • Update customer information and interactions accurately in the CRM system.
  • Follow up with customers to ensure resolution and satisfaction.
  • Promote products and services to meet sales and upsell targets, if applicable.
  • Adhere to company policies, procedures, and quality standards.
  • Stay updated on product knowledge, promotions, and industry trends through ongoing training and development.


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