IP Office and Enterprise Contact Center Expert

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

We require a highly experienced Avaya Aura Enterprise Contact Center professional to join our team. The successful candidate will have strong knowledge of Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.ResponsibilitiesHands-on experience with Avaya Aura Enterprise Contact Center.Experience with Communications Manager (CM)...

Job Description:As a Genesys Cloud Engineer at ibex, your primary responsibility will be to act as the point of contact (POC) for all contact center solution requests. You will provide technical support and troubleshooting for day-to-day operational issues related to Genesys and its integrated platforms. Additionally, you will coordinate with other teams to...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Company Overview:Expertflow is a leading provider of Cloud Contact Center Software, serving businesses globally. Our software enables companies to deliver seamless customer experiences across various channels.Job Description:We require a skilled professional to present our product effectively to potential customers through interactive live demos, webinars,...

Key ResponsibilitiesImplement Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), and VXML (Voice Extensible Markup Language)...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

About Us:Expertflow is committed to delivering exceptional customer experiences through our innovative Cloud Contact Center Software. With offices worldwide, we serve businesses across multiple regions.Job Responsibilities:We seek a skilled professional to showcase our product's capabilities to potential customers through engaging live demos, webinars, and...

We are seeking a highly skilled Avaya Aura Specialist to join our team. The ideal candidate will have hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.Key ResponsibilitiesDesign and implement call center solutions using Avaya Aura Enterprise Contact Center.Manage customer POC and team.Resolve agents'...

About Us:Abacus BPO is a leading provider of business process outsourcing services. We are committed to delivering exceptional service to our clients and providing a positive and supportive work environment for our employees.We are seeking a highly motivated and experienced Contact Center Operations Supervisor to join our team. As a key member of our...

About the Role:This position involves overseeing the implementation of Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications, including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), and VXML...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

Key ResponsibilitiesThe key responsibilities of this role include:Designing and implementing Avaya Aura Communication Manager (ACM) systems to meet customer needs.Configuring and troubleshooting IP Office and Enterprise Contact Center systems.Maintaining ongoing Avaya Service Level Agreements (SLAs).Managing customer Proof of Concept (POC) and team...

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

Job Description:Cisco UCCE (Contact Center) Engineers are sought after professionals with expertise in the development and upgradation of telephony platforms, including Unified Contact Center Enterprise (UCCE). We're looking for a skilled Sr. Cisco UCCE Engineer to lead our temporary contract upgrade project from UCCE 10.0 to UCCE 12.x within Corporate...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

Business Development Executive PositionWe are seeking a skilled Business Development Executive to join our team at IP Consultant in Lahore.This role is responsible for identifying and pursuing new business opportunities, cultivating and maintaining client relationships, and managing and growing accounts.Key Performance Areas:Business Development: Identify...

As a leading IT solutions company, Hoboetech specializes in AI and IoT engineering. We create scalable platforms and impactful products that produce measurable results for clients.Job SummaryThis is a full-time on-site role for a Senior VoIP Engineer located in Lahore. The incumbent will be responsible for troubleshooting and providing technical support for...