
Technical Support Advisor
1 day ago
We empower people who run physical operations with tools to make their work safer, more productive and profitable. Our platform gives complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.
About the RoleYou will serve as the main point of contact for issues and questions about our product. You will be responsible for providing world-class assistance via calls and emails, defining support processes and working with our team to develop and scale the Technical Support function.
Your Responsibilities- Provide email, chat and voice support in both French and English.
- Analyse customer service requests and bugs to relay findings to the product and engineering teams.
- Evaluate existing tools and work with engineering to develop tools to enable this function to scale.
- Bilingual: Native speaker in French and English (US).
- Skilled in written communication.
- Natural instinct to empathize with users.
- Strong analytical skills.
- Excellent verbal and written communications skills.
- Native or bilingual spoken and written English skills.
- Comfortable with rotational shifts.
We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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