Patient Service Representative

6 days ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 1,200,000 - 2,000,000

As a key member of our support team, you will be responsible for providing exceptional customer service to patients. Your role will involve assisting with appointment scheduling, verifying patient information, and ensuring that all interactions are conducted in a courteous and professional manner.

The ideal candidate will possess strong communication skills, patience, and the ability to handle sensitive medical information with confidentiality and professionalism. You will also need to be able to multitask, prioritize, and manage your time effectively to meet the demands of this dynamic role.

Responsibilities
  • Answer inbound calls, emails, and online requests from patients in a timely and professional manner.
  • Schedule, reschedule, and confirm patient appointments according to healthcare providers' availability.
  • Verify and update patient demographic and insurance information accurately.
  • Provide information about services, procedures, and appointment policies to patients.
Requirements
  • Strong English communication skills (both verbal and written).
  • Basic computer proficiency.
  • Ability to multitask, prioritize, and manage time effectively.

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