Senior Technical Liaison

1 day ago

Sahiwal, Punjab, Pakistan beBeeCustomerSupport Full time $55,000 - $85,000
Empowering Customer Success

At our organization, we understand the importance of providing exceptional support to our customers.

We empower them with tools to make their work safer, more productive, and profitable by combining industry leading AI with complete visibility and control.

This results in significantly reduced manual workloads by automating and simplifying tasks.

Our platform serves a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

As a Designated Support Engineer (DSE), you will provide white-glove service, technical support, and executive-level communications to our valued customers.

You will be adept at building strong relationships and resolving complex issues, focusing on a small number of clients who recognize and relate to you as their central point of contact for product support.

Key Responsibilities
  • Act as the primary technical point of contact for a limited number of Enterprise Accounts.
  • Own or orchestrate the resolution of cases, build strong partnerships, and provide an unparalleled support experience.
  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness, and overall customer satisfaction.

We are looking for someone with excellent communication skills, analytical and problem-solving abilities, and a strong knowledge of our Products with a concentration on Compliance, Asset and/or Safety.

Requirements
  • Minimum 1.5 years of experience in Customer Support and technical support.
  • Excellent communication skills in various forms (written, live chat, conference calls, in-person).
  • Experience in addressing escalations and relaying concise updates to stakeholders.
  • Strong analytical and problem-solving skills to manage critical issues in high-pressure environments.

We strive to create an inclusive workplace where everyone feels welcome and valued. We encourage people from diverse backgrounds, experiences, abilities, and perspectives to join our team.

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