Technical Support Associate

7 days ago


Islamabad, Islamabad, Pakistan APN Promise Full time
About APN Promise

We are a leading Microsoft partner in the CEE region, dedicated to delivering innovative technology solutions to our clients. Our team is passionate about driving growth and excellence through collaborative efforts and continuous learning.

Job Role

We are seeking experienced professionals to fill the role of First Line Support Engineer. In this position, you will be responsible for providing expert technical support for Microsoft 365 and Azure services, resolving technical issues, and maintaining excellent customer relationships.

Main Responsibilities:
  • Offer high-quality technical support for Microsoft 365 and Azure services.
  • Detect and resolve intricate problems associated with M365 and Azure services.
  • Cultivate strong relationships with customers to ensure prompt issue resolution.
  • Manage support requests effectively using ticketing systems.
  • Engage with Microsoft to resolve complex technical issues and develop new solutions.
  • Regularly review and update technical documentation.
Core Competencies:
  • At least 1 year of experience in IT technical support.
  • In-depth knowledge of Microsoft 365 and Azure platforms.
  • Outstanding communication and problem-solving skills.
  • Language proficiency in English and Urdu.


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