Peer Mentorship and Academic Support Specialist

Lab Coordinator Opportunity

The Lab Coordinator is responsible for overseeing the daily operations of both the Peer Ambassador Leader (PALs) program and the Academic Support Lab (ASL). The role involves coordinating PALs recruitment, training, and performance tracking, while also managing the ASL's logistical and operational needs. The position requires close collaboration with faculty, students, and administrative teams to enhance peer mentoring and academic support structures.

Key Responsibilities:

• Coordinate PALs recruitment, onboarding, and training, ensuring they are well-equipped to mentor students.
• Manage PALs performance tracking through data analysis, ensuring consistent and quality interactions with mentees.
• Monitor mandatory PALs meetings, tracking attendance and engagement levels.
• Process and manage PALs payments, ensuring accurate documentation and timely disbursement.
• Develop and implement feedback mechanisms to assess the effectiveness of the PALs program and propose improvements.
• Maintain strong coordination with faculty advisors and administrative teams to align peer mentoring with student needs.
• Assist in planning and executing engagement activities, workshops, and training sessions for PALs.

Lab Coordination:

• Operational & Logistical Management:
  o Ensure smooth daily operations of the ASL, including scheduling, resource allocation, and facility management.
  o Develop and maintain a structured timetable for tutoring sessions, workshops, and office hours.
  o Implement policies for lab usage, student engagement, and tutor scheduling.
• Data Management & Analysis:
  o Maintain student records related to academic support services, tracking attendance, participation, and progress.
  o Run analyses on student performance data to assess the effectiveness of tutoring programs and identify academic challenges.
  o Generate periodic reports for faculty and administrators to assist in curriculum adjustments and support mechanisms.
• Faculty & Tutor Coordination:
  o Act as the primary liaison between faculty and tutors, ensuring clear communication of expectations.
  o Assist in the recruitment, onboarding, and training of tutors in collaboration with faculty.
  o Organize meetings and feedback sessions with tutors to continuously improve student engagement.
• Administrative & Communication Responsibilities:
  o Draft and distribute announcements, schedules, and guidelines related to both the ASL and PALs program.
  o Maintain documentation of lab and peer support procedures, policies, and reports.
  o Communicate with students about available academic support services and encourage participation.
• Continuous Improvement & Development:
  o Monitor best practices in peer mentoring and academic support services, recommending improvements where necessary.
  o Work on special projects assigned by administrative teams to improve lab operations and peer mentoring structures.

Required Skills:

• Technical Skills:
  o Proficiency in data analysis tools (Excel, Google Sheets, BI tools).
  o Experience with student management and engagement tracking systems.
• Soft Skills:
  o Strong organizational, communication, and problem-solving skills.
  o Ability to work effectively with faculty, students, and administrative teams.
  o High level of attention to detail in managing student data and ensuring confidentiality.

Behaviours:

• Punctuality and Attendance
  • Consistently arrives on time
  • Maintains good attendance record
• Professionalism
  • Demonstrates respect and integrity
  • Adheres to organizational policies and dress code

Teamwork and Collaboration

• Cooperates effectively with team members
• Willingly shares knowledge and supports others

• Communication Skills
  • Communicates clearly and respectfully
  • Listens actively and responds appropriately
• Adaptability and Flexibility
  • Open to feedback and change
  • Adapts well to new situations and challenges
• Work Ethic
  • Takes initiative and shows responsibility
  • Meets deadlines and follows through on commitments

Conflict Resolution and Attitude

• Handles disagreements professionally
• Maintains a positive and solution-focused attitude

Education:
Masters/ 4-year bachelor's degree from an HEC recognized university

Experience:
1-2 years of relevant experience

What We Offer:

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

The campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical center, the Library, car parking as well as transport facilities for females, and a Day Care Center for children of community members.

Discounts:

We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.