Telecom Support Expert
4 days ago
Support Specialist
">This role involves working with customers to resolve technical issues, providing expert support and guidance on a range of telecom and Datacom solutions.
">Key Responsibilities:
">- Handle customer inquiries and troubleshoot technical issues in a timely and professional manner.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Develop and maintain technical knowledge of hardware, software, and network systems.
- Provide training and support to colleagues on new technologies and procedures.
Requirements:
">- Bachelor's degree in engineering or related field.
- Minimum 5 years of experience in telecom and Datacom support.
- Strong understanding of CS Core domains, including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols, MAP, SCCP, SIP, Diameter, LDAP.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
What We Offer:
">- Opportunity to work on cutting-edge technologies.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
About Us:
">We are a leading provider of telecom and Datacom solutions, dedicated to delivering innovative products and services that meet the needs of our customers.
">Location:
">Pakistan (PK) || Lahore
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