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Senior Client Services Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeExpert Full time 1,000,000 - 1,500,000

As a Client Support Manager, you will play a pivotal role in ensuring the seamless delivery of client-related services.

  1. Resolve all client-related issues promptly and efficiently at the client site.
  2. Collaborate with various teams to resolve issues and errors in a timely manner.
  3. Act as a liaison between clients and the company, coordinating with key stakeholders to resolve problems.
  4. Maintain excellent relationships with clients and ensure seamless communication with client representatives.
  5. Serve as the primary point of contact for all client-related issues.
  6. Support clients through internal processes to facilitate timely deployments and smooth operations.
  7. Submit regular status reports to management summarizing completed projects.
  8. Own and manage high and critical incidents.
  9. Develop and execute ad hoc reporting requirements.
  10. Travel to clients as required (for business purposes).
Job Requirements

Above-average skills in relational database management systems and ability to use SQL are essential.

Excellent verbal and written communication skills are crucial for success.

Strong teamwork skills are necessary to drive collaboration across functional teams.

Proven ability to influence cross-functional teams without formal authority is vital.