Contact Center Professional

**Contact Center Supervisor Job**Responsibilities and ExpectationsThis role involves coaching the Contact Center team to improve their overall quality, efficiency, and productivity through effective coaching and counselling.Key ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats...

Contact Center RepresentativeWe are looking for a highly motivated and results-driven Contact Center Representative to join our team. This individual will be responsible for handling inbound and outbound calls, emails, and other communication channels to provide top-notch service to our customers.

Contact Center AgentJob SummaryWe are looking for Contact Center Agents to provide top-notch customer service and support to our clients. As a Contact Center Agent, you will be the face of our organization and play a critical role in building strong relationships with our customers.Main Accountabilities:Handle customer calls, emails, and chats in a...

Contact Center SpecialistIn this role, you will be responsible for handling customer calls, emails, and chats in a professional and courteous manner. You will also be required to troubleshoot issues, provide solutions, and document customer interactions.The ideal candidate will be highly communicative, empathetic, and patient, with the ability to work well...

Customer Experience LeaderWe are seeking a highly experienced Team Lead Contact Center to lead a team of customer service representatives in a contact center environment.About the RoleThis role involves managing a team of voice and chat agents, monitoring performance, and implementing strategies to improve customer satisfaction.Ensure that the team meets or...

Job OverviewWe are looking for an individual to fill an entry-level position, ideal for those who want to learn and develop in a professional environment.This role is perfect for someone who is eager to grow their career and wants to be part of a team.Responsibilities:Administrative SupportContact Center OperationsDocument ManagementProject Assistance

We are looking for a talented and motivated individual to fill the position of Contact Center Agent. As a key member of our team, you will provide exceptional customer service, manage files and documents, and collaborate with colleagues on various projects. To be successful in this role, you must possess excellent communication skills, both written and...

Contact Center Agent Job RequirementsThis is a dynamic role that requires the ability to multitask and prioritize multiple customer interactions simultaneously.Main Duties:Handle high-volume inbound and outbound calls in a professional and courteous mannerIdentify and escalate complex customer issues to ensure timely resolutionMaintain accurate records of...

Job TitleTeam Lead Contact CenterAbout the RoleThe Team Lead Contact Center will be responsible for overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction in a contact center environment.Ensure that the team meets or exceeds performance metrics.Maintain accurate records of team...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...