Contact Center Team Lead

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

Customer Experience LeaderWe are seeking a highly experienced Team Lead Contact Center to lead a team of customer service representatives in a contact center environment.About the RoleThis role involves managing a team of voice and chat agents, monitoring performance, and implementing strategies to improve customer satisfaction.Ensure that the team meets or...

**Contact Center Supervisor Job**Responsibilities and ExpectationsThis role involves coaching the Contact Center team to improve their overall quality, efficiency, and productivity through effective coaching and counselling.Key ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats...

Contact Center ProfessionalWe are seeking a dedicated Contact Center Professional to join our team. If you enjoy working in a fast-paced environment and have a passion for delivering exceptional customer service, this role may be perfect for you.Responsibilities:Handle customer calls professionally and efficiently, addressing concerns and resolving issues...

Job OverviewThis role is a pivotal position in delivering exceptional customer service. The Contact Center Team Lead oversees daily operations, monitors performance, and implements strategies to improve efficiency and customer satisfaction.Main ResponsibilitiesEnsure the team meets or exceeds performance metrics, including average handling time, first call...

Contact Center RepresentativeWe are looking for a skilled representative to interact with customers and address their concerns.Key responsibilities include:Engaging with customers through phone, email, or chatIdentifying and resolving customer issues promptlyOffering expert advice on our products and servicesManaging customer relationships and...

Contact Center AgentJob SummaryWe are looking for Contact Center Agents to provide top-notch customer service and support to our clients. As a Contact Center Agent, you will be the face of our organization and play a critical role in building strong relationships with our customers.Main Accountabilities:Handle customer calls, emails, and chats in a...

Contact Center Representative RoleThis position involves handling inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction.The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a customer-centric mindset.Job Responsibilities:Respond to incoming calls and customer...

The Contact Center Operations Coordinator is a key member of our customer service team, responsible for coordinating the day-to-day operations of the contact center. As part of this role, you will be responsible for managing schedules, tracking performance metrics, and analyzing data to identify trends and opportunities for improvement.You will work closely...

Senior Genesys Cloud Engineer Job DescriptionThis role involves supporting global telephony & contact center operations across contact centers. The engineer will act as POC for all contact center solution requests, including questions and problems.Key AccountabilitiesAdminister and troubleshoot Genesys cloud issues and concerns.Support Genesys Operations as...