Contact Center Supervisor

**Contact Center Supervisor Job**Responsibilities and ExpectationsThis role involves coaching the Contact Center team to improve their overall quality, efficiency, and productivity through effective coaching and counselling.Key ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats...

**Patient Access Supervisor Role**Job DescriptionThis is a supervisory position responsible for monitoring and coaching the Contact Center team to achieve performance targets.ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats received at the Hospital Contact Center.Minimize shift...

**Patient Access Supervisor Role Overview**Job ObjectivesThis role is responsible for ensuring that the Contact Center team meets performance targets and provides excellent customer service.Key ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats received at the Hospital Contact...

Contact Center AgentJob SummaryWe are looking for Contact Center Agents to provide top-notch customer service and support to our clients. As a Contact Center Agent, you will be the face of our organization and play a critical role in building strong relationships with our customers.Main Accountabilities:Handle customer calls, emails, and chats in a...

Call Center SupervisorAn experienced Call Center Supervisor is required to lead our call center team and achieve exceptional results.About the Role:The successful candidate will be responsible for managing a team of call center agents, improving sales and efficiency, and ensuring exceptional customer care.We are looking for a seasoned professional with a...

Job TitleTeam Lead Contact CenterAbout the RoleThe Team Lead Contact Center will be responsible for overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction in a contact center environment.Ensure that the team meets or exceeds performance metrics.Maintain accurate records of team...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

The Contact Center Operations Coordinator is a key member of our customer service team, responsible for coordinating the day-to-day operations of the contact center. As part of this role, you will be responsible for managing schedules, tracking performance metrics, and analyzing data to identify trends and opportunities for improvement.You will work closely...

Job OverviewWe are looking for a skilled Telephony Operations Specialist to support our Central Genesys cloud/telephony operations across contact centers. The ideal candidate will have excellent communication and problem-solving skills and be able to troubleshoot day-to-day operational issues.Main ResponsibilitiesAssist in the configuration, setup, and...

Senior Genesys Cloud Engineer Job DescriptionThis role involves supporting global telephony & contact center operations across contact centers. The engineer will act as POC for all contact center solution requests, including questions and problems.Key AccountabilitiesAdminister and troubleshoot Genesys cloud issues and concerns.Support Genesys Operations as...