Call Evaluator Position

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are seeking a skilled Call Evaluator to monitor and evaluate customer interactions, assessing agent performance, identifying areas for improvement, and contributing to the overall enhancement of our service delivery.

Key Responsibilities
  • Evaluate customer interactions to assess agent performance and identify opportunities for improvement.
  • Monitor and analyze data to inform quality assurance initiatives.
  • Develop strategies to enhance customer satisfaction and loyalty.
  • Provide constructive feedback and coaching to agents.
  • Maintain accurate records of evaluations and performance metrics.


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