
Business Relationship Manager
6 days ago
ZEPCOM is a leading technology and e-business consulting firm that provides cost savings, operational efficiencies, and improved bottom lines through technology and business insight consolidation.
We combine unparalleled experience and consistent high standards to deliver exceptional results to our clients.
Job Description- Develop and maintain strong client relationships to ensure their needs are met and expectations are exceeded.
- Key Responsibilities:
- Manage all client communications, resolving conflicts and ensuring compliance on client deliverables and revenue.
- Review major deliverables to guarantee quality standards and meet client expectations.
- Address client issues efficiently, inform management of potential problems, and suggest solutions.
- Approve invoices and collect payments.
- Collaborate with the project team to maintain knowledge of project status and identify opportunities or issues.
- Ensure processes and procedures are completed, quality standards are met, and projects are profitable.
- Communicate client goals and represent their interests within the team.
- Foster regular two-way communication between clients and the team, setting proper expectations.
- Understand company capabilities and services, effectively communicating offerings to clients.
- Provide regular updates to management on account activity, including weekly status reports.
Required Skills and Qualifications:
- Bachelor's degree in Business Management or Marketing.
- 1-2 years of experience in Sales, Support, or Client Services.
- Excellent English communication skills.
- Proficiency in Microsoft Office at a professional level.
- Experience in Website Development, Mobile App Development, Digital Advertising, and SEO is preferred but not required.
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