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Head of Customer Delight
2 days ago
About easypaisa Digital Bank
We are a leading digital bank in Pakistan, committed to providing innovative financial solutions to our customers. Our mission is to empower individuals and businesses to achieve their financial goals through secure, convenient, and personalized banking services.
Job Description:
- Drive customer experience initiatives to enhance customer satisfaction and loyalty.
- Develop and maintain relationships with key stakeholders, including product teams, sales, and customer service.
- Conduct market research and analysis to stay up-to-date on industry trends and best practices.
- Identify and prioritize opportunities to improve customer experiences and develop plans to address these gaps.
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