Global Customer Care Agent

6 days ago


Lahore, Punjab, Pakistan LiveChat World Wide Full time
Customer Experience Position

We are seeking a highly skilled Customer Experience Specialist to join our team at LiveChat World Wide, Pakistan.

Key Responsibilities:

  • Develop and maintain a strong relationship with customers to ensure their satisfaction and loyalty.
  • Respond promptly to customer inquiries, complaints, and queries through various communication channels.
  • Effectively communicate with customers via calls, chats, and other mediums.
  • Acknowledge and resolve customer complaints while maintaining accurate records and necessary correspondence.
  • Use CRM software to log details and provide timely updates.
  • Identify opportunities to upsell passive prospects into long-term customers using warm and cold calling techniques.
Requirements

To succeed in this role, you should:

  • Have prior experience in a call center environment.
  • Be comfortable working flexible shifts.
  • possess excellent verbal and written English language skills.

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