Dispute Resolution Manager

3 days ago


Islamabad, Islamabad, Pakistan Translation Empire PK Full time

Job Description

The Complaints Officer is responsible for handling customer complaints in a professional and efficient manner. This includes investigating complaints, documenting evidence, and communicating outcomes to customers.

Key Responsibilities:

  • Receive and document all customer complaints, ensuring accurate and thorough records are maintained.
  • Conduct thorough investigations into complaints, gathering evidence and interviewing witnesses as necessary.
  • Communicate findings and resolutions to customers in a clear and transparent manner.
  • Collaborate with colleagues to resolve complex issues and develop solutions.
  • Work closely with the Complaints Manager to review and refine our complaints procedures.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Develop and implement plans to address customer concerns and improve overall customer satisfaction.
  • Prepare clear, concise reports on complaints and their resolution.
  • Participate in training and development activities to enhance your skills and knowledge.

Requirements

  • Proven experience in a customer-facing role or quality/complaints function.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Commitment to ongoing learning and development.

Work Details

  • 10am-7pm working hours
  • DHA Sector F Rwp location
  • Office-based work mode


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