Technical Support Associate

6 days ago


Lahore, Punjab, Pakistan beBeeCustomerSupport Full time
About the Role

As a Customer Support Specialist, you will play a vital role in ensuring our customers receive top-notch service and support. Your primary responsibility will be to respond to customer inquiries in a timely and accurate manner, via email or chat.

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  • Respond to customer queries in a timely and accurate way, via email or chat.
  • Identify customer needs and provide personalized solutions.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Share best practices and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our product teams.
  • Assist in training junior customer support representatives.

About You

  • You have experience as a customer support specialist or similar CS role.
  • You have experience using help desk software and remote support tools.
  • You understand how CRM systems work.
  • You possess excellent communication and problem-solving skills.
  • You can multitask and prioritize tasks efficiently.
  • You remain patient when handling complex cases.
  • Familiarity with our industry is a plus.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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