
Technical Support Associate
6 days ago
As a Customer Support Specialist, you will play a vital role in ensuring our customers receive top-notch service and support. Your primary responsibility will be to respond to customer inquiries in a timely and accurate manner, via email or chat.
">- Respond to customer queries in a timely and accurate way, via email or chat.
- Identify customer needs and provide personalized solutions.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share best practices and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our product teams.
- Assist in training junior customer support representatives.
About You
- You have experience as a customer support specialist or similar CS role.
- You have experience using help desk software and remote support tools.
- You understand how CRM systems work.
- You possess excellent communication and problem-solving skills.
- You can multitask and prioritize tasks efficiently.
- You remain patient when handling complex cases.
- Familiarity with our industry is a plus.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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