
Recruitment and Project Management Specialist
1 day ago
Strategic Operations Manager
Location:Rawalpindi, Pakistan
Shift Time:UK Shift times (12pm – 9pm or 1pm – 10pm)
Language:English
About Translation Empire:Translation Empire is a global leader in translation and localization services. We pride ourselves on delivering high-quality services that meet the unique needs of our clients.
We are committed to innovation, quality, and customer satisfaction. Our team of experienced professionals is dedicated to providing exceptional customer service and ensuring timely delivery of projects.
We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment that fosters growth, learning, and teamwork.
Key Responsibilities:The Strategic Operations Manager will be responsible for managing a department of 50-60 employees, overseeing the execution of department operations, and ensuring efficient resource management.
This role requires strong leadership skills, excellent communication, and a collaborative approach to team management. The Strategic Operations Manager will be expected to establish and monitor customer service standards, conduct regular progress and development meetings, and provide guidance and support to staff members.
In addition, the Strategic Operations Manager will be responsible for implementing company policies and procedures, conducting regular reviews of KPIs, and identifying workable areas for improvement.
Requirements:To be considered for this role, candidates should possess a minimum of 5-8 years of experience managing different teams and departments, with a proven track record in international recruitment, customer support & services, business operations, call center operations, and project management.
Candidates should demonstrate strong leadership skills, excellent communication, and a collaborative approach to team management. A thorough understanding of process creation and revamp, project management, situation handling, and problem-solving abilities are essential for success in this role.
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