Senior Estate Operations Manager

5 days ago

Faisalabad City Tehsil, Pakistan beBeeOperations Full time 1,000,000 - 1,520,000
Job Summary

This is a senior-level operations manager position overseeing the overall functioning of an estate, ensuring seamless day-to-day activities and exceptional service standards.

Responsibilities:
  • Oversee the maintenance and operation of MEP systems, electrical, plumbing, HVAC, elevators, generators, water pumps, fire protection, CCTV, and access control systems.
  • Lead multidisciplinary teams consisting of engineers, maintenance personnel, security staff, housekeepers, front desk staff, and facilities management teams.
  • Develop and implement preventive maintenance schedules in line with service contracts and compliance requirements.
  • Supervise daily operations through technical task plans, inspection checklists, and routine quality audits to ensure optimal performance and high-quality services.
  • Validate and manage staffing schedules, track attendance and punctuality, and maintain professional standards across operational units.
  • Conduct regular team briefings, delegate tasks, and monitor performance across operational units.
  • Coordinate resident service workflows, complaints, repair scheduling, and resolution follow-ups to provide efficient and effective support.
  • Maintain up-to-date resident records, parking allocations, and access control data to ensure accurate information and streamlined services.
  • Monitor water meter readings, generate utility bills, and coordinate distribution and payments to optimize resource allocation.
  • Supervise laundry, housekeeping schedules, and shared amenity operations (e.g., café, gym, business lounge) to maintain high standards of cleanliness and organization.
  • Coordinate with the warehouse team to monitor inventory levels, approve item replacements, and track asset usage to minimize waste and optimize resources.
  • Ensure accurate documentation and timely reporting of operational issues, disciplinary actions, incidents, and service updates to inform decision-making and improve services.
  • Review departmental workload and performance to optimize staffing levels without compromising service quality and productivity.
  • Liaise with external service providers and government authorities regarding compliance, permits, and inspections to maintain regulatory compliance and ensure smooth operations.
  • Prepare and present regular performance reports, incident summaries, and operational insights for executive management or property owners to facilitate informed decision-making.

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