Call Evaluation and Feedback Manager

Key Responsibilities:The successful candidate will have a multifaceted role involving various aspects of call center management.Leadership: Provide guidance and support to agents, promoting a collaborative and productive work environment.Call Handling: Effectively manage calls, taking over when agents are unavailable, and minimize customer wait...

Job Description:A key member of the team, the successful candidate will oversee daily operations and ensure seamless communication among agents.Visibility is Key: Be available to address questions or concerns from team members, fostering an open-door policy that promotes collaboration and trust.Hands-on Leadership: Manage by walking around, maintaining a...

Key Responsibilities:Quality Monitoring: Regularly monitor and evaluate recorded calls to identify areas for improvement.Performance Feedback: Provide actionable feedback to agents, highlighting strengths and areas for development.Standard Development: Develop and maintain quality standards, guidelines, and audit processes.

At PakWheels, we prioritize providing exceptional customer experiences through our call center operations. As a Quality Assurance Executive, you will be responsible for ensuring that our team delivers top-notch service, meeting our high standards.Main Responsibilities:Quality Review: Carefully evaluate recorded calls to pinpoint areas of improvement,...

We are seeking an experienced Call Center Supervisor/Manager to lead our customer service team at Wasko International. As a member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective call center operations.Responsibilities:Lead and Motivate: Inspire and motivate a team of customer...

Job OverviewThe successful candidate will be responsible for ensuring high-quality customer support by evaluating interactions and providing actionable feedback.This critical role requires strong analytical and problem-solving skills, as well as excellent written and verbal communication abilities.Key ResponsibilitiesAnalyze customer support interactions to...

Role Overview:The ideal candidate will lead the call center team, overseeing daily operations, and ensuring effective communication among agents.Core Responsibilities:Proactively addressing questions or concerns from team members, promoting collaboration and trust.Maintaining visibility on the floor, providing hands-on leadership and support as needed.Taking...

Key Responsibilities:Develop and implement strategies to expand call center business globally.Monitor the performance of call centers on an ongoing basis.Respond promptly to customer queries, collect feedback, and address concerns effectively.Liaise with potential clients as a business consultant to discuss starting a call center venture.Provide regular...

Job DescriptionWe are seeking a highly motivated M&E Expert to join our team at Lahore University of Management Sciences (LUMS). As a key member of our capacity-building project for Business Incubation Centers (BIC's) in Punjab, you will be responsible for developing and implementing a comprehensive monitoring and evaluation framework.Your primary duties...

Job DescriptionDevelop comprehensive assessment plans for projects.Evaluate project data to identify areas of improvement.

Strategic Evaluation OfficerInstitute of Art, Design & Management is seeking a skilled professional to fill the role of Strategic Evaluation Officer.About the RoleThe ideal candidate will possess a minimum of 2 years of experience in monitoring and evaluation techniques and processes.Key ResponsibilitiesPostgraduate Degree: A master's degree is preferred but...

Company Overview:We're seeking a skilled Laravel developer who can deliver high-quality solutions and collaborate effectively with our teams.Responsibilities:Develop and maintain complex Laravel applicationsOptimize database performance and manage scalabilityImprove application architecture and designParticipate in code reviews and provide...

Job Role SummaryWe are seeking a highly skilled Customer Support Quality Assurance Specialist to join our team at Transpotech Services.This key role is responsible for evaluating and improving the quality of customer interactions. This involves monitoring calls and emails, providing feedback to agents, and collaborating with the training team to identify...

Parhlo is seeking a highly skilled quality assurance executive to lead our quality control efforts.Role Overview:The successful candidate will be responsible for maintaining high standards of call quality, monitoring performance metrics, and analyzing data from our quality monitoring system.Maintain high standards of call quality and monitor performance...

Job DescriptionThe Call Centre Sales Executive will be responsible for providing excellent customer service and meeting sales targets. You will be expected to handle customer calls in a professional and efficient manner, while also identifying opportunities to upsell and cross-sell products or services.You will also be required to contribute to the growth of...

About the Role:The Quality Assurance Professional will be responsible for monitoring and evaluating recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction. Providing constructive feedback to agents is also a critical aspect of this position.

As a quality assurance executive at Parhlo, you will play a critical role in ensuring the highest standards of quality in our customer interactions.About the Position:The ideal candidate will have advanced MS Excel skills, fluency in English, and experience with call monitoring.Maintain high standards of call quality and monitor performance metrics to ensure...

We are looking for a dedicated quality assurance professional to join our team at Parhlo.Job Description:The ideal candidate will have advanced MS Excel skills, fluency in English, and experience with call monitoring.Maintain high standards of call quality and monitor performance metrics to ensure exceptional customer care.Analyze data from our quality...

We are looking for a skilled Quality Assurance Executive to join our team at PakWheels. As a key member of our call center operations, you will play a crucial role in ensuring that our customers receive exceptional service.Main Job Responsibilities:Call Review and Analysis: Thoroughly examine recorded calls to identify areas for improvement.Agent Feedback...

Cold Calling and Account Management RoleWe are looking for a motivated professional to fill the role of Cold Calling and Account Management Expert. In this position, you will be responsible for making calls to potential clients, introducing our services, and building long-term relationships to drive growth.Key ResponsibilitiesMake calls to potential clients...