Resolving Patient Concerns Representative

2 days ago

Faisalabad City Tehsil, Pakistan beBeePatientAdvocate Full time
Key Patient Advocate Coordinator

We are seeking a highly skilled and compassionate patient advocate coordinator to play a vital role in ensuring timely and satisfactory resolutions to patient inquiries and concerns.

The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in English. They will also have basic computer skills, high energy, and a professional personality.

  • Answer incoming calls from patients promptly and professionally, providing empathetic and efficient service.
  • Assist and manage patient refunds, taking care to resolve issues quickly and accurately.
  • Take credit card payments via telephone, maintaining confidentiality and security standards.
  • Print patient statements and other requested information from the practice management system.
  • E-mail requested information to patients upon request, adhering to HIPAA regulations.
  • Address and resolve patient inquiries and concerns effectively, demonstrating excellent customer service skills.
  • Document patient interactions and issues accurately in the system.
  • Collaborate with other departments as needed to resolve patient concerns and ensure seamless service.
  • Follow up with patients to ensure their issues are resolved and they are satisfied with the outcome.
  • Maintain up-to-date knowledge of medical billing practices to ensure seamless service.
Required Skills and Qualifications
  • Basic computer skills
  • High energy
  • Professional personality
  • Proficient in English, both spoken and written, with excellent communication skills.
  • Organization
  • Ability to handle high-pressure situations and manage multiple tasks effectively.
  • Able to handle high volume workload
  • Proven experience in customer service or a similar role, preferably in a healthcare setting.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using call management systems and other relevant software.

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