
CloudPSO IT Support Specialist
4 days ago
Job Summary: We are seeking a highly skilled and customer-centric Help Desk Technician to join our dynamic IT support team. In this role, you will be the first line of support for CloudPSO clients, providing timely and effective resolutions for technical issues.
Key Responsibilities:- Respond to IT support requests from CloudPSO's clients via phone, email, or chat.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex issues to higher-level support teams, ensuring timely follow-up.
- Assist with user account management, including onboarding, password resets, and permissions.
- Maintain accurate and detailed documentation in CloudPSO's ticketing system.
Education:
- Bachelor's degree in Computer Science, Computer Engineering, Cloud Computing, or related fields.
Technical Proficiency:
- Windows and MacOS operating systems.
- Office productivity suites (e.g., Microsoft 365, Google Workspace).
- Networking basics (IP configurations, VPN setups).
- Excellent interpersonal and communication skills.
- Ability to troubleshoot and prioritize effectively under pressure.
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