Level 1 Technical Support Engineer

4 days ago


Islamabad, Islamabad, Pakistan Cloudpso Full time

Job Description: This is a remote position requiring a tech-savvy individual with strong troubleshooting skills, a passion for delivering exceptional customer service, and a desire to grow in the IT and cloud computing space.

Key Responsibilities:
  • Provide clear and concise instructions to non-technical users to resolve issues.
  • Support deployment and configuration of desktops, laptops, and mobile devices for clients.
  • Contribute to knowledge base articles for common issues and solutions.
Requirements

Experience:

  • Over 3 years of experience in an IT support or customer service role.

Technical Proficiency:

  • Familiarity with CloudPSO's core services, including cloud management, remote monitoring, and patch management.
  • Experience with ticketing systems like Zendesk or ServiceNow.


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