Customer Service Team Lead
1 week ago
A Customer Relationship Manager with a proven track record in delivering excellent customer service and team coordination is sought after.
About the Role:- Manage and enhance customer relationships
- Supervise and support call center agents
- Resolve customer complaints efficiently
- Coordinate with internal teams to improve service delivery
- Prepare reports and maintain CRM records
- Minimum 3 years of call center experience
- Strong leadership and communication skills
- Ability to work night shifts (7 PM – 5 AM)
- Mid-senior level with a passion for sales and business development
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail. They should be comfortable working in a fast-paced environment and have a proven track record of resolving complex issues.
Key Responsibilities:- Main responsibility is to manage customer relationships effectively
- Directly supervise and support a team of call center agents
- Critical thinking required to resolve customer complaints quickly and efficiently
- Maintain accurate CRM records and prepare regular reports for management
This role offers an exciting opportunity for a seasoned professional to take on new challenges and contribute to the success of our organization. If you are looking for a dynamic work environment that fosters growth and collaboration, then this could be the perfect fit for you.
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