Banking Call Center Supervisor

2 days ago


Karachi, Sindh, Pakistan Career Consultants Inc Full time

About the Role: As a Call Center Supervisor, you will play a critical role in shaping the Phone Banking Department's success. Your primary responsibilities will include overseeing daily operations, developing and implementing strategies to enhance call center systems, and ensuring excellent customer service.

Main Accountabilities:

  • Develop and implement strategies to improve call center performance, efficiency, and customer satisfaction.
  • Supervise and develop department staff, providing coaching, guidance, and support to ensure their growth and success.
  • Maintain effective communication with team members, stakeholders, and senior management to ensure alignment and progress toward goals.
Key Qualifications:

A minimum of 3-5 years of experience in a leadership role within a call center environment is required. Strong leadership skills, excellent communication abilities, and the capacity to motivate and develop teams are essential.



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