Senior Call Center Evaluator

Quality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...

Call Quality Evaluation Expert is a unique opportunity to join our team at Translation Empire. As a Call Quality Evaluation Expert, you will evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.About the Role:You will document call evaluations and maintain accurate records of performance...

As a Phone Call Evaluation Specialist, you will play a critical role in ensuring the quality of our customer interactions at Translation Empire PK. Your responsibilities will include monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives.Requirements:Bachelor's degree in Business...

We are seeking a highly skilled professional to join our team as a Service Quality Improvement Specialist at Translation Empire.Responsibilities:Monitor and evaluate customer interactions to identify areas for improvement.Develop and implement coaching sessions and training programs to improve communication and service delivery.Collaborate with team leaders...

Quality Assurance Specialist for Auto Insurance CallsVoxnet Communications is looking for a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our auto insurance calls meet the highest standards of quality.Your primary responsibility will be to listen to recordings...

Auto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...

Role Description: The Call Center Customer Experience Coordinator will be responsible for providing exceptional customer service to UK-based customers via phone, email, or chat. This includes handling inbound calls, resolving customer complaints, and processing payments and bookings.You will also be responsible for maintaining accurate records of customer...

Job SpecificationWe are seeking a skilled Team Lead to join our Call Center/Telemarketing team. The ideal candidate will have a strong background in leadership and management, with a passion for delivering exceptional customer service.The role involves leading a team of customer-facing professionals, developing strategies to improve customer satisfaction,...

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

We are looking for a skilled Call Monitoring and Feedback Analyst to join our team at Translation Empire PK. In this role, you will monitor inbound and outbound calls, evaluate customer interactions, and provide feedback to customer service representatives to enhance communication and service delivery.Key Responsibilities:Monitor inbound and outbound calls...

Job DescriptionWe are seeking an experienced Contact Center Sales Lead to join our team at Northpacific. As a key member of our international telemarketing team, you will be responsible for making outbound calls to customers of our global clients based in Canada.The ideal candidate will have experience in a customer service/telesales role, ideally in a...

Senior Quality Assurance RoleVoxnet Communications is seeking a Senior Quality Assurance Specialist to lead our quality assurance team. In this role, you will be responsible for evaluating the performance of sales and customer service representatives and ensuring that they meet industry standards.Key ResponsibilitiesLead quality assurance team.Develop and...

YP2G Pakistan - is currently looking for Call Centre Sales Managers for its outbound Call Centre. The role is a HANDS-on position where sales targets and performance are paramount. The positions are diverse and extremely responsible; your job responsibilities encompass all areas of Call Centre Management – ranging from recruitment, training, and motivation...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Quality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...

Quality Assurance Professional - Call Monitoring is an exciting opportunity to join our team at Translation Empire. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of our customer service operations.About the Role:You will evaluate customer interactions based on accuracy, communication skills, and compliance with...

Job OverviewVoxnet Communications seeks a highly skilled Quality Assurance Specialist to evaluate the performance of sales and customer service representatives. As a quality assurance representative, you will ensure compliance with company and industry standards.Key ResponsibilitiesEvaluate call center representatives' performance using call monitoring...

Key Responsibilities:Conduct in-depth performance analysis of the contact center to identify areas for improvement.Resolve escalations in a timely manner, ensuring high levels of customer satisfaction.Evaluate consumer data to measure agent service skills and policy adherence.Provide recommendations for continuous process improvement to call center...

Job DescriptionCompany Overview:Practice Perfect Solutions and Services is a renowned organization in the BPO industry, providing top-notch solutions to clients across the globe.Sales and Support Role:We are seeking dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Key Responsibilities:Handle inbound...