Customer Service Representative

1 day ago

Rawalpindi, Punjab, Pakistan Q MECHANICS PK Full time 400,000 - 600,000 per year

Location: DHA Phase 2, near Giga Mall, Islamabad

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for providing top-quality service to our customers, resolving inquiries, and maintaining strong client relationships. This role requires excellent communication skills, problem-solving abilities, and a proactive approach to ensuring customer satisfaction.

Requirements:

  • Communication: Excellent verbal and written communication skills.
  • Interpersonal Skills: Ability to build rapport and manage challenging situations with empathy.
  • Problem-Solving: Strong critical thinking and creative solutions mindset.
  • Attention to Detail: Accuracy in handling customer inquiries and data.
  • Time Management: Ability to multitask effectively in a fast-paced environment.
  • Technical Proficiency: Experience with CRM systems and customer service tools.
  • Adaptability: Flexible in handling changing needs and priorities.

Responsibilities:

  • Provide prompt and professional support via phone, email, live chat, and ticketing systems.
  • Resolve customer issues and complaints while ensuring high levels of satisfaction.
  • Follow up with customers to confirm resolution and maintain long-term relationships.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Build and maintain strong customer relationships based on trust and loyalty.
  • Clearly communicate product and service information to customers.
  • Collaborate with internal teams to ensure customer needs are met.

*

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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