
Customer Service Specialist
2 days ago
We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you'll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.
If you're patient, organized, and passionate about helping others, we want to hear from you
Responsibilities:
- Answer inbound calls and respond to emails from patients about billing
- Handle questions with empathy, clarity, and professionalism
- Explain patient statements, balances, and insurance coverage
- Set up payment plans or escalate issues to billing team as needed
- Update patient records and document interactions in Athena or other PM systems
- Maintain a friendly, respectful tone, even with frustrated callers
- Collaborate with billing/account managers to resolve patient issues efficiently
Requirements:
- Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)
- Strong communication skills in English (spoken and written)
- Excellent listening, empathy, and problem-solving skills
- Familiarity with AthenaHealth or similar billing/PM software is a big plus
- Comfortable working U.S. time zone hours (Night Shift Only)
- Remote work is NOT available; this is an in-office role.
What We Offer:
- Competitive salary based on experience
- Work-life balance focus and flexible culture
- Ongoing training & mentorship
- Growth opportunities within the company
- Performance bonuses and Team Recognition
- Experience letter after 12 months of service
Job Type: Full-time
Pay: Rs50, Rs60,000.00 per month
Work Location: In person
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