Customer Service Specialist

2 weeks ago

Lahore, Punjab, Pakistan Circle5 Full time 600,000 - 720,000 per year

We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you'll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.

If you're patient, organized, and passionate about helping others, we want to hear from you

Responsibilities:

  • Answer inbound calls and respond to emails from patients about billing
  • Handle questions with empathy, clarity, and professionalism
  • Explain patient statements, balances, and insurance coverage
  • Set up payment plans or escalate issues to billing team as needed
  • Update patient records and document interactions in Athena or other PM systems
  • Maintain a friendly, respectful tone, even with frustrated callers
  • Collaborate with billing/account managers to resolve patient issues efficiently

Requirements:

  • Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)
  • Strong communication skills in English (spoken and written)
  • Excellent listening, empathy, and problem-solving skills
  • Familiarity with AthenaHealth or similar billing/PM software is a big plus
  • Comfortable working U.S. time zone hours (Night Shift Only)
  • Remote work is NOT available; this is an in-office role.

What We Offer:

  • Competitive salary based on experience
  • Work-life balance focus and flexible culture
  • Ongoing training & mentorship
  • Growth opportunities within the company
  • Performance bonuses and Team Recognition
  • Experience letter after 12 months of service

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

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