L1 Support/ Customer Support Representative

2 weeks ago


Lahore, Punjab, Pakistan Adrem Technologies Full time 600,000 - 1,200,000 per year

Hiring: L1 Support

We are looking for a L1 Support Executive with excellent communication skills to join our team. Candidates from the call center industry are highly encouraged to apply.

Location: Muslim town, Lahore

Employment Type: Full-Time

Experience: 1 – 2 years

Timing: 10AM- 7PM (Pakistan time)

Key Responsibilities:

Act as the first point of contact for customer queries (call, email, chat)

Perform basic troubleshooting and escalate L2-level issues

Maintain ticket logs and follow support SOPs

Provide clear and professional communication to users

Ensure high customer satisfaction

Requirements:

Strong communication & interpersonal skills

Call center/customer service background preferred

Basic understanding of IT support is a plus

Problem-solving mindset and ability to multitask

Job Type: Full-time

Pay: Rs50, Rs100,000.00 per month

Application Question(s):

  • What is your current salary?
  • What is your expected salary?

Experience:

  • Customer support: 1 year (Preferred)

Work Location: In person



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