Call Center Operator

22 hours ago

Lahore, Punjab, Pakistan Orient Biz Tech Full time 150,000 - 250,000 per year

Company Description

Orient Biz Tech is a leading digital marketing and BPO firm dedicated to delivering innovative and efficient solutions. We specialize in enhancing online presence and optimizing business processes to help clients achieve measurable growth. With a client-centric approach, we provide personalized strategies and expertise tailored to each business's unique needs. Our team is committed to driving success in an ever-evolving digital landscape through strategic partnerships and hands-on support.

Role Description

This is a full-time, on-site role for a Call Center Operator, located in Lahore. The Call Center Operator will handle inbound and outbound calls, provide excellent customer support, and address inquiries efficiently. Key responsibilities include maintaining phone etiquette, resolving customer issues, and ensuring a positive experience for every client interaction. The role requires a strong focus on achieving service quality and performance metrics.

Qualifications

  • Proficiency in Phone Etiquette and exceptional Communication skills
  • Experience in Customer Support and Customer Service
  • Familiarity with Contact Centers and associated workflows
  • Ability to work in a fast-paced environment and handle multiple tasks effectively
  • Strong problem-solving skills and a customer-focused mindset
  • Fluency in spoken and written English; additional language skills are a plus
  • Previous experience in a similar role or a customer-facing position is preferred
  • Flexibility to work varying shifts as required

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